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BUFFALO CUSTOMER SERVICE CENTER
165 Genesee Street
Buffalo, NY 14203
(716) 847-3469

Claims can be processed from 8:30 am to 4:30 pm Monday through Friday.

Directions:

From the North
Take 190 South along the river into downtown Buffalo and get off at Exit 6-Elm Street (near Bison's baseball stadium). Proceed down Elm Street and turn left onto Genesee Street. The Lottery office is the first building on the left at 165 Genesee Street. Plenty of parking behind the building.

From the South and West
Take 90-East to Exit 53 (Route 190 North) into downtown. Get off at Exit 6-Elm Street (near Bison's baseball stadium). Proceed down Elm Street and turn left onto Genesee Street. The Lottery office is the first building on the left at 165 Genesee Street. Plenty of parking behind the building.

From the East
Take 90-West to Exit 51 (Route 33-West-Downtown, known locally as the Kensington Expressway). Take 33-West to the end into downtown and stay to your left onto Oak Street. At the bottom of the hill, turn left onto Genesee Street and take a quick right into the first driveway. The Lottery building is just past the driveway at 165 Genesee Street.

FISHKILL CUSTOMER SERVICE CENTER
18 Westage Business Center
Hudson Valley Towne Center
Suite 6
Fishkill, NY 12524
(845) 897-5028

Claims can be processed from 9:00 am to 5:00 pm Monday through Friday.

Directions:

From the North or South
Take the New York State Thruway to Exit 17, Newburgh. Follow the signs to I-84 East, across the Newburgh/Beacon Bridge. Take Exit 13. Turn left at the end of the exit ramp and proceed three tenths of a mile north to the Hudson Valley Towne Center. The claim center is in the mall. As an alternate route, take Route 9 to Fishkill.

From the East or West
Take Interstate 84 to exit 13. Take Route 9 north for three tenths of a mile to the Hudson Valley Towne Center. The Claim Center is in the mall, Suite 6.

Claim center is located in the center of the mall which is on the west side of Route 9. Ample parking is available in and around the mall.
LONG ISLAND CUSTOMER SERVICE CENTER
45 South Service Road
Plainview, New York 11803
(516) 222-8260

Claims can be processed from 9:00 am to 4:30 pm Monday through Friday.

Directions:

From the East
LIE West to Sunnyside Blvd, Exit 46. Make a left at the light (Sunnyside Blvd). Make next left onto LIE South Service Road. Stay in the right hand lane and travel for approximately one mile. Follow the signs for Washington Avenue. Take the Washington Avenue exit. As soon as you exit, you will see the Lottery Customer Service Center on the left. Turn left into the parking lot.

From the West
LIE East to Sunnyside Blvd, Exit 46. After exiting, stay in the right hand lane toward Sunnyside Blvd. Cross over Sunnyside Blvd. and continue to travel in the right hand lane for approximately one mile (LIE South Service Road). Follow the signs for Washington Avenue. Take the Washington Avenue exit. As soon as you exit, you will see the Lottery Customer Service Center on the left. Turn left into the parking lot.

NEW YORK CITY CUSTOMER SERVICE CENTER
15 Beaver Street
New York, NY 10004
(212) 383-1317

Claims can be processed from 9:00 am to 4:30 pm Monday through Friday.

Directions:

From the subway
Take the number 4 or number 5 train to Bowling Green Station. Use the Whitehall Street Exit. Cross Broadway.

From Staten Island
From the Ferry Terminal, take Whitehall Street (becomes Broadway at Stone Street) to Beaver Street.

Call 1(800)810-8126 for directions from all other areas .

SCHENECTADY-CAPITAL ADIRONDACK CUSTOMER SERVICE CENTER
One Broadway Center
PO Box 7500
Schenectady, NY 12305
(518) 388-3300

Claims can be processed from 8:30 am to 5:00 pm Monday through Friday.

Directions:

From the North, South or East
Take the New York State Thruway to Exit 25, Schenectady. Follow I-890 to exit 5, Broadway. Take a right at the bottom of the exit ramp. Proceed approximately one-half mile to One Broadway Center. Parking Garage is across from the Broadway building.

From the West
Take the New York State Thruway East to exit 26, Schenectady 890. Follow 890 East to exit 5, Broadway. Take a left at the bottom of the exit ramp. Proceed one-half mile to One Broadway Center.
SYRACUSE CUSTOMER SERVICE CENTER
Deys Centennial Building
401 South Salina Street
Syracuse, NY 13202
(315)-448-4300

Claims can be processed from 8:30 am to 4:30 pm Monday through Friday.

Directions:

From the North
Take Route 81 South to the Clinton/Salina Street exit. Follow to 401 South Salina Street.

From the South
Take Route 81 North to the Adams/Harrison Street exit. Turn Left onto Harrison Street. Follow Harrison Street to South Salina Street. Turn right on to South Salina Street and follow until 401 South Salina Street.

From the East
Take Route 690 West to the Townsend Street exit. Turn left onto Townsend Street. Follow Townsend Street to Harrison Street and turn right on to Harrison Street. Follow Harrison Street and turn right onto South Salina Street to 401 South Salina.

From the West
Take Route 690 East to the Genesee Street exit. Turn left onto Genesee Street. Follow Genesee Street and turn right onto South Salina Street. Follow to 401 South Salina Street.

RESORTS WORLD NEW YORK CITY CUSTOMER SERVICE CENTER
Click here for directions to Resorts World NY Casino
SARATOGA CASINO & RACEWAY CUSTOMER SERVICE CENTER
Click here for directions to Saratoga Casino & Raceway.
MONTICELLO CASINO & RACEWAY CUSTOMER SERVICE CENTER
Click here for directions to Monticello Casino & Raceway.
TIOGA DOWNS CASINO CUSTOMER SERVICE CENTER
Click here for directions to Tioga Downs Casino.
BATAVIA DOWNS GAMING CUSTOMER SERVICE CENTER
Click here for directions to Batavia Downs Casino.
EMPIRE CITY CASINO @ YONKERS RACEWAY CUSTOMER SERVICE CENTER
Click here for directions to Empire City Casino @ Yonkers Raceway.
HAMBURG GAMING @ THE FAIRGROUNDS CUSTOMER SERVICE CENTER
Click here for directions to Hamburg Casino @ The Fairgrounds.
FINGER LAKES GAMING & RACEWAY CUSTOMER SERVICE CENTER
Click here for directions to Finger Lakes Casino & Raceway.
VERNON DOWNS CASINO & HOTEL CUSTOMER SERVICE CENTER
Click here for directions to Vernon Downs Casino & Hotel.